Your profile is as easy as 1,2,...5!

In these 'Profile Building' articles you’ll find all the resources necessary to build out an exceptional profile. Please go through the 5 steps (In order, if possible) and if you get stuck or have any questions, just write them down and move onto the next section. If you’re unable to move on, please email us at [email protected] or schedule an appointment and we’ll make sure you’re set-up for success!

  • Step 1: Shop & Personal Info  
  • Step 2: Contact & Bio Info  
  • Step 3: Shipping Configuration  
  • Step 4: Uploading Products  
  • Step 5: Social Media! 

Step 3: Shipping Configuration  

We market ourselves as what we call a *Mostly Free* local shipping platform. We inform our customers that most of our vendors offer free local shipping to NEO. We'll have parameters set up so anything outside of this region will be charged.   

What this means for your customers:
An incredibly enjoyable shopping experience with reasonable expectations that some items may not be able to be shipped for free. 

What this means for you:
You are encouraged to build the cost of shipping into your item(s)

If you are unable to offer free shipping that's totally fine! Just be sure to clearly outline what your shipping policies are so the customer can remain well informed. We encourage you to have a free local option though, like a meet up/porch pick up. Obviously this would be in conjunction with social distancing guidelines. 

You will be able to use our ShipStation account through the vendor portal so you can have access to the deepest USPS discounts possible!

The shipping will be deducted from your order total before payout. [Your order was $20 and shipping was $2.00 so your payout would be $16 ($20 - $2(shipping) - $2(commission) = $16)] 

For items that require additional funds for shipping, this can be done by adding a variant. (See in Step 4: Uploading Products)

Why the heck would we do this?!
When we first launched the platform we had what was called a 'Split Cart'. This essentially was a method where customers could add items from several vendors to one cart, but ultimately would have to check out separately with each creator. This method was implemented to try to accommodate all of the many varied shipping/order fulfillment methods that each vendor offered. In the long run we ended up losing out on purchases because of this, and decided that we had to figure out how to eliminate the split cart. 

With one single check out, this poses several challenges when it comes to multiple shipping methods. There are three main ways to charge for shipping. There is a flat rate where you the vendor can say that you charge $X for each order, calculated shipping based on weight and destination, and free shipping. When we were playing around with all of these methods, what we found was that if there were several vendors that all charged $X for shipping that added up quickly, and was inevitably a bit of a turn-off for our customers. 

What we landed on was 'mostly free shipping' where we encourage you to build the cost of shipping into the price of the item. You can also create a variant where you can allow the customer to choose pick up or shipping and have an added cost for the latter option. 

There are so many options and if you need guidance on how to best select the method that will work best for you, please don't hesitate to email me at [email protected]

You’ll find more on all of the above in our Order Fulfillment Guide. 

Now for the good stuff

Hover your mouse over preferences and select Shipping Methods
Enable Free Shipping
This will be to ensure that your products are not calculating shipping. Once this is done, then click the three blue dots and set this method as your default. 

Enable your other methods:
ShipStation: Use this method if you’d like to access rates for USPS
Other: Would be used for things like pick up or local delivery

Enable your Global Shipping Configuration
Click the green Global Shipping Configuration button in the upper right (This will only appear after you've selected ShipStation)
Make sure that everything is set to 1 CM and that the weight is 1.00 oz.
Click Save 

To set up local meet up

Go to preferences and then select Locations (Store Pick Up)

In the upper right hand corner click add location

When entering information there are a couple different things to consider:

- How many locations do you want to offer? Locations can be exact addresses, or if towns/cities. For example, if you live in Lakewood, and work in Solon (first of all woof that drive!) you can offer both of these locations as options. 

- The location name is only visible by you. 

- The address can be exact (The Doughnut Shop 1657 Madison Ave) or you can just put 'Around' so that when the customer sees the address on the store front, it appears to be around a certain area.  

- The city should be accurate

(See images below)

The Country, State, and Zip Code are all are visible. Your phone number is not. 

Here are two examples of what an actual address and what a region could look like by using the examples above. 

Once your location(s) are set up then you can go to Preferences -> Meet Up/Store Configuration

Click the Want Store Pickup button to turn on this option

Fun Fact: Don't ever turn on the switch that says USE LOCATION FOR PRODUCT. Let's just say.... do you want 2020 to happen again? No? I didn't think so. Well, it might not be that bad but it will migrate all of your inventory over to a location that's not monitored by Shopify and will prevent orders from being fulfilled. So yeah, we don't want that either. (see below)

We recommend that you Configure for all products, Local Meet Up + Shipping, and set the default to shipping. You are, of course, welcome to create whatever settings you'd like! 

In configuring for all products, any product you currently have, and will have will automatically be included in this setting.