Our heart goes out to everyone negatively impacted by Covid-19. The safety of the Made Cleveland community is our priority. This article outlines how we're protecting the marketplace and how you can work with your seller on orders during this time.
To protect the Made Cleveland community against receiving false medical information, we are actively monitoring and taking down listings related to COVID-19 that are against Made Cleveland’s policies. This includes items that claim to protect against COVID-19/Coronavirus or otherwise make medical or health claims.
While sellers may make and sell handmade masks and other supplemental items, they must be transparent about their products, the standards they follow, and their making process. Under Made Cleveland policies they may not represent their items as medical devices. Nor may sellers on Made Cleveland advertise their products as designed or intended to mitigate, prevent, treat, diagnose or cure any disease or health condition.
If you think you see a shop or listing that is violating our policies, please email a link to [email protected] and be sure to include any relevant information.
If your order is delayed or you encounter a problem with your order, please contact your seller to ask for more information before contacting Made Cleveland. The seller may be able to give you an updated timeline for your order.
We ask that you have extra patience at this time, since many sellers in our community are facing disruptions in their usual routines that may cause some unpredictability when it comes to fulfilling orders.
Shipping carriers may be experiencing delays which may cause sellers to experience an inability to timely obtain materials. Sellers may also experience delays due to an unprecedented volume of orders for certain items. If you know the shipping carrier your seller used, you can check to see if and how their service may be affected. Here are some links to carrier service alerts:
As always please do not hesitate to email us at [email protected]m with any questions or concerns you may have. Our customer service hours are from 9 am to 5 pm Monday through Friday. We will do our best to respond to your requests as quickly as possible, but we are not able to guarantee communication outside our normal business hours.