"A one-stop shop for local Cleveland culture creators"
The original concept for Made Cleveland was born many years ago, but was fully solidified around the holidays of 2019. Our Founder, Ash O'Connor, was trying to find ways to support local creators online, but finding it to be a fun challenge. After having worked with artists for many years, hearing similar gripes about lack of consistent regional representation, and then being a hopeful customer finding the same difficulty from the opposite end - creating a website to unite maker and consumer seemed a no-brainer!
Made Cleveland makes it easy to support our denizen culture-creators by providing a one-stop-shop for Clevelanders to find and purchase unique products from talented, regional artists and crafters. This online marketplace is essentially a hybrid of the best Etsy and Yellow Pages have to offer, with a hyper-local, community-minded focus.
We have a hyper-local focus– with an international appeal. Let's show the world what Cleveland has to offer.
Ash O'Connor
Ash O’Connor has long been an advocate for locally made goods, small businesses, community, and sustainability. In her past lives she’s been a musician, an artist, a bartender, a bookkeeper, an operations manager for manufacturing, managed a hyper-local newspaper, fixed flutes and clarinets, and even hitchhiked across the country. She is nothing if not fearless, and an advocate for those that are bold enough to try something new and different.
If I order from several vendors, how do I get all of my items?
Different creators have different shipping methods, all of which are clearly outlined in their profiles, and on each of the item pages as well. Some even offer local meet up!
If a vendor offers both shipping and local pick up, you'll be able to pick which one you like on the item page before adding your selection(s) to the cart!
When at the check out page, you will only see one option for shipment and that is USPS Ground. If you have selected local meet up for any items, that will still be reflected and the vendor will be alerted to start the process to coordinate with you! This might be a little confusing and I apologize! We're working on streamlining this to alleviate future confusion.
After an order is placed you will receive a general confirmation from Made Cleveland, as well as correspondence from each vendor with updates on the status of your order, or how to coordinate local meet up.
It's important to note that Made Cleveland does not fulfill orders. Everything you purchase is shipped direct from the creators, themselves!
How do I return or exchange an item?
Online policy:
Each creator has their own return and exchanges policies that are clearly outlined in their shop profile page, as well as included on each of their item pages below the description. Be sure to read all of this information before making your purchasing decisions.
If you have the need to return or exchange anything, you will have to reach out to the vendor to do so. You should have received correspondence from them via email, but you can always reach out to them via their shop profile on MadeCleveland.com. If for any reason you are having difficulty contacting them, please either email us at [email protected] or call us at 216.800.8420 and we'll be sure to get you all the info you need!
In-Store Policy:
Due to the nature of our pop-up store all in-store sales are final.
Made Cleveland wants to ensure that you are happy with your purchases and if ever there is an issue please reach out to us so we can do everything in our power to guarantee your satisfaction! We can be reached at [email protected].
Our vendor partners are artists and makers found in the Greater Cleveland area who are as unique as their craft.
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